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What is MikroTik and how to get support

Do you require assistance with an already functioning setup or a new installation? We can help with all cases.

Top certified professionals at your fingertip when you need them; this is the assurance you have when working with us.


MikroTik is a Latvian company that was founded in 1996 to develop routers and wireless ISP systems. MikroTik now provides hardware and software for Internet connectivity in most of the countries around the World. Their experience in using industry-standard PC hardware and complete routing systems allowed them in 1997 to create the RouterOS software system that provides extensive stability, controls, and flexibility for all kinds of data interfaces and routing. In 2002 they decided to make their hardware, and the RouterBOARD brand was born.

ISPs, individual users and companies of all sizes use MikroTik products for building data network infrastructures all around the World.


MikroTik RouterOS is a router operating system and software which turns regular PC or MikroTik RouterBOARD hardware into a dedicated router.

Main features:

  • 802.11a/b/g/n/ac support

  • Custom Nv2 TDMA protocol

  • Advanced Quality of Service

  • Stateful firewall, tunnels

  • STP bridging with filtering

  • WDS and Virtual AP

  • HotSpot for Plug-and-Play access

  • RIP, OSPF, BGP, MPLS routing

  • Remote WinBox GUI and Web admin

  • High availability with VRRP

  • Bonding of Interfaces

  • Telnet/mac-telnet/ssh/console admin

  • Real-time configuration and monitoring

  • 3G/LTE support

  • OpenFlow support


  • Wide range of outdoor and indoor CPE and AP solutions.

  • Carrier-grade routers with cutting edge multi-core CPUs and Smart Switch series.

  • Small integrated routers run RouterOS that enables users to customize and accessorize them.

  • More than 160 different product variations are available.


We have long provided support for MikroTik's RouterBOARD and RouterOS products onsite and remotely. Sometimes pinpointing or describing an issue can become a tedious task for clients; hence we take our time to comprehend the matter, put it down as an understandable statement, and present the way forward. Once a solution is presented, clients are given the choices of execution by our engineering staff, their staff with our supervision or DIY model.

It is always good practice to include a copy of "supout.rif" file in support requests to make your configurations visible for the support engineers. Please feel free to contact our support regarding any question or issue you may be facing.

WARNING: Do not post the supout.rif file publicly on the internet or share with unauthorized personnel.


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